Refunds Policy

Entity: SECASURE IT SERVICES PRIVATE LIMITED

Product: VenusHawk

Last Updated: Dec 03, 2025

1. Subscription Billing

VenusHawk subscriptions are billed in advance based on the selected plan and usage scope. Service access is provisioned immediately after successful payment.

2. Refund Terms — 7-Day Window

We provide a 7-day refund window from the date of purchase.

Refund eligibility depends on usage during the period:

If no credits are consumed, the user is entitled for 100% refund - no questions asked. But if there's partial or full usage, then based on the consumption, the user will be eligible for pro-rata refund which can be any amount including USD 0.00 ( if all credits are exhausted )

Refunds are not permitted after the 7-day period, except in cases of:

• Duplicate payments

• Verified billing errors

Approved refunds are processed in 2–3 business days to the original payment method.

3. Cancellation

Cancellation stops future renewals.

The subscription remains active until the end of the current billing cycle.

Payments beyond the 7-day window remain non-refundable.

4. Delivery of Service

Service access and subscription benefits are delivered immediately upon payment.

5. Billing Support

For any billing related queries or assistance, please reach out to us on 📩 support@secasure.com. Our usual response time is less than 24 hours.

For any other queries too, please contact us on support@secasure.com and we shall be happy to address your concerns.